Frequently Asked Questions
Common questions about the stock and about ordering from Odegard Carpets. If yours is not here, email [email protected].
How do I care for my washable indoor rug?
Most washable indoor rugs can be machine washed using a gentle cycle and cold water. We recommend air drying or tumble drying on low heat to preserve the rug's fibers and backing. Always check the specific care instructions for your rug.
What makes an entry mat effective for trapping dirt?
Effective dirt-trapping entry mats typically feature textured surfaces and durable fibers designed to scrape and hold debris from shoes. Many also have a sturdy, non-slip backing that keeps the mat in place and protects your floor underneath.
How do I choose the correct size for my front door mat?
Measure the width of your doorway and consider the swing of your door. A good rule of thumb is for the mat to be at least as wide as the door opening, allowing space for people to wipe their feet thoroughly. For larger entries, a longer mat can create a more inviting pathway.
What is the difference between an indoor and outdoor mat?
Outdoor mats are generally made from weather-resistant materials like rubber, coir, or heavy-duty synthetic fibers that can withstand rain, sun, and temperature changes. Indoor mats are often softer, designed for absorbency, and focus on capturing finer dirt and moisture inside the home.
Are your mats designed to prevent slipping?
Many of our entry mats and rugs feature non-slip backings, often made of rubber or similar materials, to help keep them securely in place. This design reduces movement and enhances safety on various floor types. Always ensure the mat lies flat on a clean, dry surface for optimal performance.
How much is shipping?
Free on orders of $49.00 or more. Below that it is a flat $5.95 anywhere in the United States.
How long will my order take?
We hand parcels to the carrier within 1-2 business days, and delivery usually takes a further 3-7 business days. Those are carrier estimates rather than promises.
Do you ship outside the United States?
Not at present. We ship within the US only.
Can I return something?
Yes — unused and in its original packaging, within 30 days of delivery. Email [email protected] to start it off.
How can I pay?
Checkout currently accepts: Cash on delivery. Whatever is listed on the checkout page is what we can take.
Can I buy over the counter instead?
Yes. We are at 200 Lexington Ave, Suite 1209, New York, NY 10016, open Mon-Fri: 9:30 AM-4:30 PM | Sat-Sun: Closed. Call +1 212-545-0205 if you want something held.